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#1 IT Support Customer Support Management System

Simplify Support. Track Everything. Deliver Faster

Seraph Helpdesk is a powerful open-source support and booking system that helps you manage tickets, repairs, messages, and on-site jobs — all in one clean dashboard.

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  • Open Source
  • Highly Customisable
  • Customer Support Management System

About Seraph – Smart, Scalable, and Built for Modern Support

Seraph is a Customer Support Management System originally designed for IT support companies to efficiently manage and track support cases for both retail shops and business clients.

Built using modern programming languages and frameworks, Seraph is fully web-enabled, offering a smooth, secure, and responsive experience across devices.

With its VirtualBox image packaging, you can set up and start using Seraph in minutes — no complex installations or technical overheads. It’s an ideal choice for teams that value speed, reliability, and scalability.

This modular platform is highly adaptable to any kind of support business. In addition to its core modules, Seraph allows seamless growth through optional add-ons and open-source libraries, enabling you to extend functionality as your business evolves.

Our Core Features

Empower your support team with Seraph’s intelligent and flexible features. From real-time ticket tracking to seamless client communication and workflow automation — Seraph gives you everything you need to deliver exceptional customer support efficiently.

Issue Tracking

Easily log, prioritize, and resolve customer support tickets with a clear, streamlined workflow. Stay on top of every case from start to finish.
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Internal Chat

Boost team collaboration through built-in instant messaging. Chat privately, publicly, or in groups to resolve issues faster and stay connected.
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Customisable Modules

Tailor Seraph to your exact business needs with modular components and open-source flexibility. Add or remove features effortlessly.
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REST API Integration

Integrate Seraph with your CRM, ERP, or website. Use the REST API to automate workflows and sync data across platforms.
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Credit & Stock Control

Handle billing and stock management within your support dashboard — simplifying financial and operational processes in one place.
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Hosting & Data Backups

Choose self-hosted or managed cloud solutions with automatic backups and data security handled for you.
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Statistics & Reports

Gain valuable insights into staff performance, customer satisfaction, and ticket trends with visual reports and analytics.
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Mobile App Access

Manage support cases on the go with our Android app (iOS and Windows coming soon). Stay productive anytime, anywhere.
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Testimonials
Testimonials

What Our Clients Say About Seraph

Reliable performance, effortless collaboration, and unmatched support — everything your business deserves.

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We switched to Seraph after struggling with complex ticketing systems. It’s so intuitive that our technicians were up and running in a day. The reporting dashboard gives us clear insight into workloads and client issues. Highly recommended for any IT team.

Mark Stevens IT Manager at TechCare Solutions

Seraph Helpdesk keeps all our customer records, repair jobs, and communications in one place. The open-source model is great — we’ve customized fields and workflows to match exactly how we work. Couldn’t imagine running our business without it now.

Sarah D Owner, Oxford PC Repairs

We’ve tried several cloud-based systems but always hit limitations. Seraph gives us complete control, whether we host it ourselves or use their cloud option. The REST API integration is a big plus for connecting with our CRM.

Jake Turner Network Engineer

We had a few questions during setup, and the Seraph support team went above and beyond to help us get everything configured. Their response time is amazing, and they even assisted with minor customization. Excellent experience all around.

Laura Chen Operations Lead at ByteWorks Ltd

The statistics module helps us identify top-performing staff and track monthly productivity. The visuals are clear and easy to present in reports. It’s a professional-grade helpdesk tool that fits even mid-sized companies.

Richard Evans Service Desk Supervisor

I love how Seraph combines a polished interface with full code access. You can tweak modules, add new features, or even integrate it with existing systems. For a free version, it’s surprisingly feature-rich and stable.

Anita Patel Freelance IT Consultant
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Support - The Complete Seraph Ecosystem

At Seraph, we understand that dependable support is the backbone of any IT operation.

That’s why we go beyond basic assistance — offering 24/7 customer service, live troubleshooting, and dedicated account guidance.

Our expert technicians are always available via phone, chat, or email, ensuring that your team never faces downtime.

We also provide comprehensive onboarding, system training, and tailored advice to help you get the most out of Seraph.

Key Advantages:
  • Fast response times with real engineers (no bots)
  • UK-based team for clear, time-zone-matched support
  • Step-by-step configuration and optimization help
  • Guaranteed 99.9% uptime with service monitoring
About Seraph Helpdesk

Seraph is an open-source Customer Support Management System built for IT service providers, repair shops, and internal support teams. Designed for flexibility and speed, Seraph helps you manage tickets, bookings, customers, and devices from a single dashboard.

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  • Task View
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Useful Links
  • Create a booking
  • Sidebar
  • Task View
  • Installation
  • Configuration
Contact Info
  • 154 Oxford Road Oxford, OX4 2EB
  • 01865 451 177
  • info@seraphhelpdesk.com
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